FAQ
Everything you need to know about booking, payment and hosting
? How can I make a booking on Safer Plus
<div>Select the service (hotel, apartment, bus, private car, or activity), choose the date and number of guests, then complete the online payment.</div>
?Is the booking confirmed instantly
<div>Most bookings are confirmed instantly. Some services may require a short confirmation time, which is shown before payment.</div>
?Can I cancel my booking
<div>Yes, cancellation is allowed according to the booking’s cancellation policy shown before payment.</div>
?How will I receive a refund if I cancel
<div>If the booking is refundable, the amount will be returned to the same payment method within the bank’s processing time.</div>
?Are buses and cars provided with a driver
<div>Yes, all buses and cars are provided with professional drivers.</div>
?Can I change the booking date after confirmation
<div>This depends on the service provider’s policy. Some bookings allow changes, others do not.<br><br></div>
?What should I do if I face an issue during the trip
<div>Please contact customer support through the app for immediate assistance.</div>
?Are activities suitable for children
<div>Some activities are suitable for children and others are not, which is stated in each activity description.<br><br></div>
?How can I add my apartment or hotel to the app
<div>By using the “Add Property” option inside the app, filling in the required details, and submitting them for review.<br><br></div>
?How can I add an activity, bus, or car
<div>By using the “Add Service” option inside the app and submitting the service details for review.<br><br></div>
?Are there any fees for listing services
<div>There are no listing fees. Commission is charged only after a successful booking.<br><br></div>
?What is the commission rate charged by Safer Plus
<div><br>A commission is charged by the application on bookings that are successfully completed through the platform, and it is automatically deducted from the booking amount.</div>
?Does Safer Plus provide protection against damages
<div>Yes. If damage occurs in connection with a booking made through Safer Plus, you may report the incident to our support team.<br><br></div><div><br></div><div>Our team will review and investigate the case, and compensation of up to 25,000 EGP may be provided according to the platform’s protection policy.<br><br></div><div><br></div>
?When is the commission deducted
<div>The commission is automatically deducted after a successful booking.<br><br></div>
?Does the commission include taxes
<div>The commission does not include government taxes and is handled according to local regulations.<br><br></div>
?How do service providers receive their payouts
<div>The partner will be contacted to register their bank account or digital wallet to receive profits.<br><br></div><div><br></div><div>If you are a partner and have not been contacted, please reach out to customer service and provide them with your information via WhatsApp at:<br> +002 <a href="tel:01024889883">01024889883<br></a><br></div><div><br></div><div><br><br></div>
?Is commission charged on cancelled bookings
<div>No, commission is not charged on cancelled bookings.<br><br></div>
?Do service providers receive a dashboard
<div>Yes, every service provider receives a dedicated dashboard.<br><br></div>
?What can I manage through the dashboard
<div>Managing hotels, apartments, activities, buses, cars, prices, availability, and bookings.<br><br></div>
?Can I add multiple services under one account
<div>Yes, multiple services can be added using the same account.<br><br></div>
?Can I activate or deactivate a service at any time
<div>Yes, services can be activated or paused through the dashboard.<br><br></div>
?Can I edit service details after publishing
<div>Yes, details, prices, and images can be edited at any time.<br><br></div>
?Are edits subject to review
<div>Some edits may be reviewed to ensure service quality.<br><br></div>
?Will I receive notifications for new bookings
<div>Yes, instant notifications are sent via the app and email.<br><br></div>
?Can I track my earnings through the dashboard
<div>Yes, earnings, commission, and net payouts are clearly shown.<br><br></div>
?Does the dashboard show the commission rate
<div>Yes, the 14% commission is clearly displayed.<br><br></div>
?Is the dashboard available on mobile devices
<div>Yes, the dashboard is accessible through the app.<br><br></div>
?Can I access the dashboard from more than one device
<div>Yes, it can be accessed from any supported device.<br><br></div>
?Is technical experience required to use the dashboard
<div>No, the dashboard is designed to be simple and user-friendly.<br><br></div>
?Can I temporarily stop offering a service
<div>Yes, services can be paused at any time.<br><br></div>
?Does the app guarantee bookings
<div>No, the app does not guarantee a specific number of bookings.<br><br></div>
?Is Safer Plus a service provider
<div>No, Safer Plus is a platform that connects customers with service providers.<br><br></div>
?Is the app suitable for individuals and companies
<div>Yes, the app supports both individuals and companies as service providers.</div>